Heybreez is built for the full operation — not just the conversation. Every feature below is designed to solve what happens before, during, and after every call.
Real capabilities built for the way voice AI actually works in production.
Heybreez's Knowledge Base lets your voice agents reference internal materials - PDFs, websites, documents, product manuals, and more - during live or asynchronous conversations. Agents retrieve accurate, context-aware information in real time without breaking the flow of the call.
Connect your knowledge. Deploy agents that actually know your business.
With Heybreez, every voice interaction is fully recorded, transcribed, and automatically tagged by sentiment, intent, and outcome. All data is centralized in your dashboard - searchable, reviewable, and actionable. No manual review. No lost context.
Know what happened on every call. Know why. Act on it.
Heybreez transfers calls intelligently between AI agents, departments, or live human agents - based on real-time context. Route by language, urgency, topic, or any logic you define. Context transfers with the call, so neither the agent nor the customer starts from zero.
No cold transfers. No lost context. Every handoff is clean.
The layer that makes voice AI run as an operation — not just a product.
Heybreez's data extraction engine automatically pulls structured information from every call - names, budgets, next steps, preferences, objections, and custom fields - without requiring manual note-taking or post-call data entry. Every conversation becomes a clean, usable record.
Turn every conversation into structured data your systems can act on.
Heybreez's Batch Calling lets you initiate hundreds or thousands of AI-powered outbound calls at once. Each call is individually personalized using your contact data, fully recorded, tracked in real time, and logged automatically. No manual dialing. No dropped follow-ups.
Scale outreach without scaling your team.
Heybreez voice agents understand and speak a wide range of languages and regional dialects. Whether your customers are in the UAE, Saudi Arabia, Egypt, the UK, or the US - agents communicate naturally and accurately in the language and tone that fits the region.
Reach every customer in the language they think in.
Simple steps to full automation
Design your agent's behavior, logic, and conversation flow using Heybreez's visual workflow builder. Define how it handles different intents, what tools it can call, what data it retrieves, and how it responds under every condition. No engineering required to start.
Run your voice system through Heybreez's testing environment before deployment. Evaluate response quality, latency, turn-taking behavior, and edge case handling. Identify gaps and fix them before real customers hear a word.
Assign a phone number, activate your workflow, and deploy into a live telephony environment. Heybreez handles the infrastructure — SIP, streaming, concurrency — so your team focuses on outcomes, not operations.
Once live, Heybreez gives you a real-time view of every conversation — transcripts, sentiment, outcomes, call volume, latency, and drop-off points. Use those insights to continuously improve your voice operation without rebuilding from scratch.
Seamless Integration
Heybreez connects natively to the platforms your team already uses. Every integration runs inside the conversation — so agents can pull records, log calls, update contacts, and trigger actions without leaving the flow.
Salesforce
Sync contact records, log call outcomes, trigger workflows
HubSpot
Update deal stages, create contacts, log call summaries
Google Calendar
Book, reschedule, and confirm appointments in real time
Zapier
Connect Heybreez to any tool in your stack via automated workflows
3CX
Full telephony integration for enterprise call centre environments
Custom APIs
Connect any internal system via Heybreez's open API layer
Testimonials
Don’t take our word for it — read what teams running Heybreez in production have to say.
“Our experience with Heybreez has been exceptional. The platform significantly improved our operational efficiency — providing fast, accurate, and reliable handling of inquiries. The team's responsiveness has consistently stood out, ensuring smooth integration into our workflows.”
“Heybreez helped us respond to customers much faster and more consistently. It handles common questions smoothly, and when a human needs to step in, the context is already captured — which improves the overall experience for everyone.”
“Since adopting Heybreez, we have seen a clear improvement in how we handle peak call volumes. The voice agent resolves routine inquiries reliably and escalates complex cases with useful summaries — which has made our operations meaningfully more efficient.”
“Heybreez has been a practical and reliable addition to our support workflow. It reduced missed calls and improved response times — while keeping every handover clean and organised.”
