xAIa x heybreezOne brokerage.Three AI employees.300,000+ calls a month.
One of the UK’s leading energy brokerages was operating at full capacity, its reach bound by the size of the floor and needing to scale well beyond what more headcount could deliver. We put three AI employees on a single operational layer. First to make the records reliable. Then to make them earn.
$200K+
Revenue generated from automated contract renewals
3M+
Data points generated for downstream operations
5%
Conversion on outbound renewal calls
INDUSTRY
Energy & Utilities.
CALL CENTER SIZE
125+ seats
AI EMPLOYEES DEPLOYED
3
AI CALL VOLUME
300,000+ / month
The Challenge
Volume was never the problem.Reaching customers first was.
The brokerage runs one of the largest call operations in its sector. More than 300,000 calls a month, 125+ agents on the floor. Volume was never the constraint.
Speed was. In energy renewals, the broker who reaches a business first, at the right moment before contract end, wins the conversation. At this scale that means reaching hundreds of thousands of customers on time, every month, while keeping human agents on live, ready conversations instead of dead numbers and no-answers.
The edge could not come from adding more people. It had to come from an operation that could reach further, move faster, and keep every human minute pointed at the deals worth closing.
The Build
Three employees.One operational layer.
We did not bolt on a single bot. We staffed the operation. Three specialized AI employees, each with a job, all running on HeyBreez. They share the same telephony, the same retries and callbacks, the same connections into the brokerage’s systems.
Data Cleansing
Vera
Vera validates and structures records at scale. She confirms what is real, flags what is broken, and standardizes the rest, across contacts, companies, suppliers, and postcodes.
Contact & Company Confirmed
~50%
Postcode Confirmed
~20%
Supplier Confirmed
~12%
Contract Renewals
Renewal Agent
The renewal agent runs energy contract renewals end to end. It calls, holds the conversation, captures the renewal, and follows up automatically when a call does not connect.
Outbound Calls
500K+
Revenue Generated
$200K+
Conversion
5%
Onboarding
Onboarding Agent
The onboarding agent secures the final go-ahead needed to action each renewal, taking the customer through the last step so agreed deals move from confirmed to action without manual chasing. Preparing for launch into production.
Data points generated
3M+
Prediction accuracy
94.2%
Status
Launching nextOne operational layer
Telephony → Retries → Callbacks → Integrations → HeyBreez
Why It Holds
Anyone can make the call.We run the operation behind it.
A renewal is never one call. It is the retry when nobody picks up. The callback at a better hour. The record that has to be clean before the call is worth making at all. That is the part other platforms hand back to you. We build it in.
So the three employees do not work alone. Vera’s clean records feed the renewal agent. The renewal calls feed the onboarding agent. All of it runs at 300,000 calls a month without a bigger team behind it.
Before the Call
Vera confirms and structures the record, so the agent dials something real.
During the Call
The renewal agent holds a real conversation, handles objections, and captures the outcome.
After the Call
Retries, callbacks, and follow-up fire automatically. Every result flows back into the data.
The Numbers
What three employees moved.
500K+
Outbound renewal calls completed
$200K+
Revenue generated from renewals
5%
Conversion on outbound calls
~50%
Contact & company records confirmed by Vera
3M+
Data points generated, launching next
300K+
Calls a month, sustained, one layer
The brokerage’s revenue is a function of two things; reach & conversion. Both were capped by human calling capacity, most of it spent on stale records instead of live renewals. We put three AI employees on one operational layer. Now every paid hour on the floor goes to a customer the business can actually earn from.
Mohammed Maraqa
Founder & CEO at xAIa
